AL-Qadisiyah Journal For Administrative and Economic sciences

Synergism Dimension of Feedback Philosophy and Measurability Analytical Survey in a Sample of Cellular Communications Companies in Iraq

Authors

Amina Y. Mohamad
Moayad Alsaedi
Abstract
The study variable (feedback) as a phenomenon regulatory hardly devoid of any organization but that any human activity, they must be no feedback, representing ten deportation sub (immediate question to the customer, the exercise group dialogue center, questionnaires and surveys, use of statistics , employing the front line, experimentation and practice role customer, use the Internet, use the phone, provide after-sales service, receiving the complaint), has been selected the telecommunications sector in Iraq scope of the study, was chosen from three companies Telecom which companies (Zain, Asiacell, Cork) as a society to conduct the study, a purposive sample was selected which includes (120) employees ranging from grades between customer service staff, technicians and managers sections, researcher has collected (98) questionnaire represent approximately (82%) of the study sample. Began the study of the problem fathom the fact philosophy feedback beside synergies and sought to know the ingredients in the incision and how measurement. The study found a number of important conclusions and recommendations.
AL-Qadisiyah Journal For Administrative and Economic sciences
Volume 15, Issue 3
Summer 2014
Pages 36-57

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