AL-Qadisiyah Journal For Administrative and Economic sciences

The Role of Ethical Behaviors in Achieving Quality Banking Services An Analytical Study of the Opinions of a Sample of Employees in Private Banks Operating in Najaf Governorate

Authors

Raunaq Kadhem Hussin Shubar 1
Mohanad Abdul Abbas Jassim 2

1 University of Al-Qadisiyah

2 Kufa University

https://doi.org/10.33916/qjae.2025.Specialissue04458
Abstract
The current study aimed to explore the nature of the relationship between ethical behaviors and the quality of banking services. The study's problem was the lack of clarity in the relationship between employees' commitment to ethical behaviors and the extent to which this is reflected in their perception of banking service quality. The study sample consisted of employees of private banks in Najaf (Babylon Bank, Gulf Bank, United Investment Bank, and International Development Bank). A questionnaire was distributed as a study tool to a sample of (120) respondents, randomly selected from the study population of (160). The response rate was (100%). After adopting appropriate statistical tools, the study hypothesis was confirmed, which states that there is a significant correlation between ethical behaviors and the quality of banking services. In light of the results, the study recommended the need to intensify ethical training programs in banks and promote a culture of ethical work among employees as a fundamental approach to improving the level of banking service.

Keywords

Ethical behaviors
quality of banking services
Crossmark
AL-Qadisiyah Journal For Administrative and Economic sciences
Volume 26, Special 1
Winter 2026
Pages 44-58

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